Frequently asked questions

What are the eligibility criteria for a return?
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To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
What is the refund process?
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Once we receive your returned item, we will inspect it. After inspection, we will notify you of the status of your refund. If approved, we will initiate a refund to your credit card or original method of payment. The time it takes for the credit to appear in your account may vary depending on your card issuer's policies.
What is the return period for GGfitz.com purchases?
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You have 7 calendar days from the date of receiving your item to initiate a return.
Can I cancel my order?
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You need to contact us in order to cancel your order. If the order has already been dispatched, please refer to our refund policy for further instructions.
How are shipping costs calculated?
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Shipping costs are calculated during the checkout process based on the weight, dimensions, and destination of the items in your order. The payment for shipping will be collected along with your purchase, and this price will be the final shipping cost for the customer.
Are there any shipping costs associated with returns?
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Yes, you will be responsible for paying the shipping costs for returning the item. Please note that shipping costs are nonrefundable.
How can I contact GGfitz's customer service?
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For all customer service inquiries, please email us at GGFITZ631@GMAIL.COM. We will be happy to assist you with any questions or concerns you may have.
Is there free shipping available?
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Yes, we offer free shipping for orders over $75.
How do I initiate a return?
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Please contact us to initiate the return process. Include details such as your order number, item(s) being returned, and the reason for the return.
What happens if an item is out of stock?
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If an item is out of stock, we will cancel and refund the out-of-stock item and proceed to dispatch the rest of your order.
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